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The Bug and the Slurry: Bacterial Control in Aqueous Products

Summary: When a customer reported a problem using the polycrystalline diamond (PCD) slurry supplied by Warren/Amplex, we traced our product through the supply chain in order to identify the cause and quickly implement a solution. Understanding recent changes not only in customer requirements but also in customer processes proved to be key to understanding the problem. Collaborative teamwork with our customer and our West Coast sister company uncovered the source of the problem and enabled us to implement a successful solution within 72 hours.

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