Exclusive Content & Downloads from ASQ

Certifying the Certifier

Summary: Over a three-year period Quality Management Company (QMC) improved itself from the inside out—and became ISO certified in the process. ISO 9001 provided QMC with a logical framework for developing a quality management system. QMC’s new procedures have directly led to improvements in communication, problemsolving, customer satisfaction, and more.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.