ASQ

Exclusive Content & Downloads from ASQ

Driving Higher Workplace Performance

Summary: A Lean Six Sigma Black Belt was assigned the task of improving warehouse performance for a Western Canadian industrial distribution center. During the course of this project, the Black Belt rediscovered what many business leaders subconsciously know, but often forget: Special care must be taken when tending to humandependent processes. This case study relates the story of a project manager’s discovery of the differences between “human” and “automated” business processes.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.