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Goodwill Industries of Southeastern Wisconsin: Integrating Quality and Social Responsibility

Summary: Goodwill Industries of Southeastern Wisconsin, a nonprofit organization with a long history of social responsibility, successfully uses lean techniques and kaizen events to improve processes and enhance its social responsibility efforts. Within two years of introducing lean techniques, Goodwill had completed 16 process improvement events that saved an estimated $2.8 million in labor and supplies. In addition to using quality tools for process improvements, Goodwill retail stores also perform weekly audits to help ensure that lean and kaizen remain part of the work culture. Not only do Goodwill’s continuous improvement practices help the organization reduce waste and improve its bottom line, but the team-based approaches empower employees to participate in improving their workplace.

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