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Quality Basics Simplify Complex Engineering Document Management Challenge

Summary: An investor-owned utility company needed to transfer the management of 750,000 documents from more than 150 different facilities to a centralized location. Quality tools such as process mapping, fishbone analysis, and simulations helped in defining the task and developing a three-pronged solution: temporary document storage in one location, document conversion and entry into a content management system, and establishing backup electronic documentation. The project was a success, resulting in annual savings of more than $1 million, and when a competitor later purchased the utility, it retained the document management program.

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