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Electric Utility Deploys Powerful Approach for Continuous Improvement

Summary: Southern California Edison Information Technology and Business Integration’s comprehensive continuous improvement initiative includes the following: Strategy - Increase visibility and focus on continuous improvement efforts to better meet business needs; Approach - Achieve optimal performance through a consistent approach involving people, processes, and tools; People - Focus on building practitioner capability by establishing a community of practice; Process - Use an industry best practice process structure; Tools - Lean Six Sigma to drive simple, lean, effective process improvement; Results - In 2009, achieved a targeted 30-percent increase on 19 key performance improvement metrics.

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