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Healthcare Provider Formalizes Improvement Framework, Captures State Honors

Summary: When ChildServe set a goal to be the premier provider of specialty pediatric services in Iowa, the organization adopted the Baldrige/IRPE (Iowa Recognition for Performance Excellence) framework to structure its process improvement journey. As part of its 2007-10 strategic plan, ChildServe made the commitment to submit an IRPE award application. A key step in the improvement journey was establishing a common language to help ensure employee buy-in. With its first application, it earned a bronze-level IRPE award in 2010.

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