ASQ

Exclusive Content & Downloads from ASQ

Trading Accreditation for Performance Excellence Model

Summary: To move forward on its journey to excellence, Spectrum Care searched for the right quality framework and discovered the New Zealand Business Excellence model. At the same time, the organization concluded that its accreditation process failed to provide a significant challenge, so it returned its “certification” to the auditing body. Using an organization-wide approach, Spectrum Care applied the new framework to all service areas and activities. The organization earned a Silver Award from the New Zealand Business Excellence Foundation in 2010.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.