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Lean Six Sigma Increases Efficiency for Financial Services Firm

Summary: A fund services organization turned to quality principles to enhance process control and increase capacity. A cross-functional team identified and prioritized short-term projects using a Lean Six Sigma approach that included kaizen events. In just four months, nine quick-fix projects were completed for a savings of $220,000. The success of smaller projects paved the way for addressing larger strategic improvement projects.

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