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Lean Project Helps Colorado DOT Provide Disaster Response Following Historical Flood

Summary: The Colorado Department of Transportation oversize and overweight truck permit writing team initiated a lean improvement project in May 2012 to quicken response times and remove unnecessary process steps. By May 2013, the permit team not only streamlined processes, but also reduced its major error rate from 6 percent to 2.4 percent. The lean project quickly paid huge dividends by better preparing staff to respond in the aftermath of torrential flooding in major portions of the state in September 2013.

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