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North Carolina School District Overcomes Admin Turnover, Budget Cuts to Fuel Improvement

Summary: After working for more than five years to meet its quality success goal, Iredell-Statesville Schools(North Carolina) was named a Malcolm Baldrige National Quality Award recipient in 2008. But when a key administrator left his job soon after and the national economic recession clamped tight on public money coming into the school district, the staff’s commitment to continuous improvement was challenged more than ever before. Firmly committed to the PDSA cycle and other quality tools, staff have streamlined processes, saved hundreds of thousands of dollars, and helped students achieve more in the classroom than ever before.

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