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To Document, or Not To Document?

Summary: The term “documented information” in ISO 9001 is likely to continue confusing organizations after the 2015 revision eliminated the need for a manual and the six required procedures. Standards experts Robert Freeman and Jennifer Drown, members of U.S. TAG 176, explain three criteria for determining the need for documentation, and they discuss what the path to a successful transition may look like for many organizations.

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