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Using Control Charts in a Healthcare Setting

Summary: This teaching case study features characters, hospitals, and healthcare data that are all fictional. Upon use of the case study in classrooms or organizations, readers should be able to create a control chart and interpret its results, and identify situations that would be appropriate for control chart analysis. The case is best suited for MBA operations courses and modules, but it also could be used in a hospital setting at a facility that has embraced a continuous improvement philosophy.

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