Quality Redesign at SSL

Summary: SSL, a global leader in integrated space technologies, underwent a complete redesign of its quality organization by reinventing its purpose and role in the company. These changes were not only foundational in nature, they required a significant cultural shift by the quality organization and by company-wide management. • This case study details the fundamentals and processes that were used to achieve this level of change, which may be helpful for other organizations undergoing or contemplating changes to their structure and processes.