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Merging Total Quality and Socio-Technical Systems Design Doing It Right from the Start

Summary: This article provides a brief overview of the background of socio-technical system approaches (STS) and total quality systems (TQS), including an assessment of their strengths and weaknesses. It then explores how the two approaches can be merged, demonstrating the advantages of “total quality socio–technical systems design” (TQST). Finally, it offers some ideas for how this integrated approach to organizational improvement might be undertaken.

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  • Topics: Total Quality Management
  • Keywords: Total Quality Management (TQM), Socio-technical system approaches (STS), Work redesign
  • Author: Passmore, William; Tolchinsky, Paul
  • Journal: Journal for Quality and Participation