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Five Phases to Success

Summary: Eleven years of working with a variety of organizations has taught the author that successful and comprehensive quality improvement processes (QIPs) must include five overlapping phases. In the first phase, familiarization, the need for improved quality is explained to the entire work force. The second phase is "vehicle emplacement," or team building. Once the first teams are in place, the third phase, training, begins. In the fourth phase, some form of statistical quality control is implemented. The fifth phase, long-range or strategic planning, involves building a framework based on organizational objectives into which QIP organizers, team facilitators, trainers, and other team members can fit their integrated efforts.

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  • Topics: Continuous Improvement
  • Keywords: Implementation, Program design, Training, Statistical quality control SQC), Strategic planning
  • Author: Roth, Bill
  • Journal: Journal for Quality and Participation