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Gm'S Quality Network: Quality and Customer Satisfaction

Summary: Customer Service
Labor-Management Cooperation
Continuous Improvement
Training/ Human Resource Dev.
Dialogue - Mgmt. & UAW
General Motors

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  • Topics: Total Quality Management
  • Keywords: Total Quality Management (TQM)
  • Author: Stempel, Robert C.; Ephlin, Donald F.
  • Journal: Journal for Quality and Participation