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The Quality Team Activity That Doesn't Grow Why Do We Have Token Teamwork?

Summary: Token employee involvement teams have resulted from consultants' advice to implement quality circles on a pilot basis. Postponing or avoiding long-range planning means that employee involvement efforts remain limited to sustaining the pilot programs or are completely disbanded. A countermeasure for this pattern is to launch the pilot only when future expansions have been planned. Organizations should plan for a three-to-five-year commitment for complete employee involvement. Focusing attention beyond the pilot requires more persuasion and time but carries the potential for more rewards. The author advocates avoiding the word "pilot" in favor of the phrase "phase one" to emphasize the importance of a long-range plan.

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  • Topics: Teams
  • Keywords: Employee involvement (EI), Management commitment, Program implementation, Teamwork,
  • Author: Dewar, Don
  • Journal: Journal for Quality and Participation