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Quality Fine... But How Does it Contribute to the Bottom Line A Quantified Case for Improving Quality Now!
Cost of Non-conformance
Customer Service / satisfaction
Measurable cost effective quality program
Effective contact management
- Topics: Total Quality Management
- Keywords: Total Quality Management (TQM)
- Author: Goodman, John A.; Grimm, Cynthia J.
- Journal: Journal for Quality and Participation