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Quality Fine... But How Does it Contribute to the Bottom Line A Quantified Case for Improving Quality Now!

Summary: Cost of Non-conformance
Market damage
Customer Service / satisfaction
Measurable cost effective quality program
Effective contact management
Prevention feedback

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  • Topics: Total Quality Management
  • Keywords: Total Quality Management (TQM)
  • Author: Goodman, John A.; Grimm, Cynthia J.
  • Journal: Journal for Quality and Participation