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Winning through Planning and Implementing TQM: Developing a Plan to Win the Malcolm Baldrige National Quality Award

Summary: MBNQA
Internal Assessment
Strategic planning
Quality roles and responsibilities
Communicating the plans

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  • Topics: Total Quality Management, Baldrige Program
  • Keywords: Implementation,Total Quality Management (TQM),Communication,Strategic planning,Malcolm Baldrige National Quality Award (MBNQA)
  • Author: Brown, Mark Graham
  • Journal: Journal for Quality and Participation