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A Productivity and Quality Improvement Planning Process That Really Works, Six Steps to Quality Improvement

Summary: TQM and continuous improvement
Visioning, identify critical success factors, capability gap analysis, action item planning, pilot
project selection, communicating the plan

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  • Topics:
  • Keywords: Quality improvement (QI)
  • Author: Murphy, Paul F.; McArthur, Dan
  • Journal: Journal for Quality and Participation