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A Case Study of Applying the Voice of the Customer in an R&D Project: Understanding and Applying QFD in Heavy Industry

Summary: Planning matrix
QFD team
Product deployment matrix
Research & Development case study

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  • Topics: Quality Function Deployment
  • Keywords: Research and development (R&D),Case study,Implementation,Quality function deployment (QFD)
  • Author: Maduri, Omnamasivaya
  • Journal: Journal for Quality and Participation