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ISO 9000 - having foresight through hindsight: Lessons Learned about ISO 9000

Summary: International Standards Organization
Origins and scope of application of ISO 9000 (facts and fiction)
Avoid problems in your document procedures
Interpreting the standard
An ISO 9000 consultant profile
ISO in a service environment
Support software
Documentation structure
Internal auditing and assessment
TQM
A typical ISO 9000 work program

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  • Topics: ISO 9000
  • Keywords: ISO 9000
  • Author: Cartwright, Graham
  • Journal: Journal for Quality and Participation