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Implementing total quality efforts across countries and cultures, The Transnational Culture of Quality

Summary: International quality challenge
Quality culture defined
Deming's Five Principles and Fourteen Points
A beginning model:
Interpersonal differences(time, space, authority, gender)
Systematic factors (organizational complexity, different system mixes, expectations of systems)
Technical factors(infrastructure levels, measurement systems, different tastes or priorities)

Is it worth the effort

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  • Author: Hurwitz, Alan
  • Journal: Journal for Quality and Participation