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One union's perspective on total quality management in the Federal sector, A View From the Front Line

Summary: Government's customers
Understanding systems and processes
Multifaceted teamwork approaches
Federal employees and unions - The National Treasury Employees Union NTEU
Improved quality of work life and union role
Labor management relations

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  • Topics: Total Quality Management
  • Keywords: Total Quality Management (TQM)
  • Author: Kolodny, Debra
  • Journal: Journal for Quality and Participation