ASQ

Exclusive Content & Downloads from ASQ

The 21st century belongs to the customer, will your firm still be around to serve them? It's either 3 for 3 with your customers, or you're out

Summary: Customer-focused management techniques
Supplier partnerships
Corporate culture change
Tom Peters
Continuous / process improvement
TQM support systems
Communication with customers

Anyone with a subscription, including Site and Enterprise members, can access this article.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics: Customer Satisfaction and Value
  • Keywords: Customer satisfaction (CS)
  • Author: Baum, R.A.
  • Journal: Journal for Quality and Participation