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The 21st century belongs to the customer, will your firm still be around to serve them? It's either 3 for 3 with your customers, or you're out

Summary: Customer-focused management techniques
Supplier partnerships
Corporate culture change
Tom Peters
Continuous / process improvement
TQM support systems
Communication with customers

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  • Topics: Customer Satisfaction and Value
  • Keywords: Customer satisfaction (CS)
  • Author: Baum, R.A.
  • Journal: Journal for Quality and Participation