ASQ

Exclusive Content & Downloads from ASQ

We've done the conceptual Sts design, now what? What do you do after the design team is done?

Summary: Much of what is written about the socio-technical systems analysis (STS) approach to designing (or redesigning) organizations has focused on front-end processes, but little has been written about what happens after the design team completes its task. The author describes the experience of an implementation team process used in the redesign of a Fortune 500 company in the Midwest. The process included defining membership and responsibilities of implementation teams, providing orientation to the teams, and designing day-to-day activities. The need to address customer issues is also discussed, and the author offers a recommended approach for improving the implementation process based on hindsight.

Anyone with a subscription, including Site and Enterprise members, can access this article.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics: Continuous Improvement
  • Keywords: Work redesign, Socio-technical systems analysis - Implementation process, Fortune 500 company (case study), Implementation teams, Success/performance measures, Customer analysis, Supplier relationships,
  • Author: Berman, Andrew H.
  • Journal: Journal for Quality and Participation