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Total quality is more than just new tools for measurement and improvement...Is your total quality a Trojan Horse or a real gift?

Summary: Implementation
Leadership by principles
Cooperation, Teamwork, Commitment, Love & respect, Joy of working
Developing human potential, Human relations
Quality tools
Stewardship
Continuous improvement
Organizational transformation

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  • Topics: Total Quality Management
  • Keywords: Total Quality Management (TQM)
  • Author: Bushell, Sylvia
  • Journal: Journal for Quality and Participation