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The 1990s capability gap: we're talking teams but thinking the worker is still a machine A high performance team is not a multi-part machine

Summary: The management philosophy of the 1920s that was based on a machine metaphor still dominates organizations. Understanding how and why this mindset developed will help organizations grasp the need for change to align with the realities of the current workforce and marketplace. Organizations need to understand that there is a capability gap between what they profess to want to be and how they truly operate, and that they need to humanize in order to deliver total quality management (TQM) and culture changes. A conceptual framework of organizational configurations over time provides a look at the development of management thought. Seven guidelines organizations can use in the discovery process for closing the capability gap are proposed.

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  • Topics: Total Quality Management
  • Keywords: Organizational culture, Organizational forms, Organic networks, Teams and teamwork, Corporate culture change, Empowerment, Power, rewards, information and knowledge, Commitment, History of management, Shared vision, Total quality management (TQM)
  • Author: Ehin, Charles
  • Journal: Journal for Quality and Participation