ASQ

Exclusive Content & Downloads from ASQ

The 1990s capability gap: we're talking teams but thinking the worker is still a machine A high performance team is not a multi-part machine

Summary: The management philosophy of the 1920s that was based on a machine metaphor still dominates organizations. Understanding how and why this mindset developed will help organizations grasp the need for change to align with the realities of the current workforce and marketplace. Organizations need to understand that there is a capability gap between what they profess to want to be and how they truly operate, and that they need to humanize in order to deliver total quality management (TQM) and culture changes. A conceptual framework of organizational configurations over time provides a look at the development of management thought. Seven guidelines organizations can use in the discovery process for closing the capability gap are proposed.

Anyone with a subscription, including Site and Enterprise members, can access this article.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics: Total Quality Management
  • Keywords: Organizational culture, Organizational forms, Organic networks, Teams and teamwork, Corporate culture change, Empowerment, Power, rewards, information and knowledge, Commitment, History of management, Shared vision, Total quality management (TQM)
  • Author: Ehin, Charles
  • Journal: Journal for Quality and Participation