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Tooling up for customer/supplier partnership excellence Overcoming strategic planning disconnects

Summary: It is estimated that no more than 15 percent of strategic plans are actually implemented. Two main problems cause the disconnect between strategy planning and strategy implementation: inadequate thinking and incomplete organizational acceptance. These problems can be overcome by utilizing cross-functional teams and equipping these teams with effective management tools. This article explores the application of one management tool, the Decision MAPping Process (TM), by global consumer products manufacturer Procter & Gamble (P&G). Learn how P&G uses cross-functional teams to become more competitive and more profitable while improving business with its biggest trade customers.

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  • Topics: Supplier Quality
  • Keywords: Customer supplier relationships, Planning and implementation, Cross-functional teams, Decision MAPping Process, Procter & Gamble, Teams, WalMart, K-mart
  • Author: Hoskin, Richard; Wood, Steve
  • Journal: Journal for Quality and Participation