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How to Determine Your Quality Quotient Measuring Your Company Against the Baldrige Criteria

Summary: Baldrige award factors
The questionnaire
How to use the survey
Establishing a baseline score
Applying for the MBNQA

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  • Topics: Baldrige Program
  • Keywords: Malcolm Baldrige National Quality Award (MBNQA)
  • Author: Brown, Mark Graham
  • Journal: Journal for Quality and Participation