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Beyond the Blue Smoke and Mirrors: Eight Definitions of Quality in Healthcare

Summary: The concept of quality can be elusive, particularly when working with hospitals that are trying to streamline systems, structures, and costs and implement continuous quality improvement (CQI) at the same time. This article presents eight ways to think and talk about quality that take into account the day-to-day issues faced by staff members in healthcare settings, from nursing to administration.

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  • Topics: Quality Management
  • Keywords: Continuous quality improvement (CQI), Definitions and glossaries, Customer satisfaction, Requirements, Senior level involvement, Teamwork and empowerment, Service sector, Healthcare
  • Author: Holpp, Lawrence
  • Journal: Journal for Quality and Participation