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Assessing How Your Leadership Responds to the Voices of Quality The Five Voices of Quality

Summary: Voice of the Customer (VI)
Voice of the best in class (V2)
Voice of our process and our people (3)
Voice of our vendors and suppliers (4)
Voice of the Quality System (5)
A restaurant example
Quality Leadership Audit(based on the MBNQA)
Scoring matrix worksheet
Quality leadership score

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  • Topics:
  • Keywords: Continuous quality improvement (CQI)
  • Author: Reid, Robert
  • Journal: Journal for Quality and Participation