Exclusive Content & Downloads from ASQ

Assessing How Your Leadership Responds to the Voices of Quality The Five Voices of Quality

Summary: Voice of the Customer (VI)
Voice of the best in class (V2)
Voice of our process and our people (3)
Voice of our vendors and suppliers (4)
Voice of the Quality System (5)
A restaurant example
Quality Leadership Audit(based on the MBNQA)
Scoring matrix worksheet
Quality leadership score

Anyone with a subscription, including Site and Enterprise members, can access this article.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics:
  • Keywords: Continuous quality improvement (CQI)
  • Author: Reid, Robert
  • Journal: Journal for Quality and Participation