Exclusive Content & Downloads from ASQ

Much Tqm Today is Neither Total, Quality, Nor Management Beyond Total Quality Management

Summary: TQM failures/lack of systems orientation
Customers, Consumers, Stakeholders
Example: Involving 'customers' in the design of a men's clothing store Pay structures
Improving Quality of worklife: an aluminum company example
Focusing on removing defects is insufficient (examples)
Discontinuous improvement
Managerial functions
Predict and prepare planning

Anyone with a subscription, including Site and Enterprise members, can access this article.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics:
  • Keywords:
  • Author: Ackoff, Russell L.
  • Journal: Journal for Quality and Participation