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Much Tqm Today is Neither Total, Quality, Nor Management Beyond Total Quality Management
Summary:
TQM failures/lack of systems orientation
Customers, Consumers, Stakeholders
Example: Involving 'customers' in the design of a men's clothing store Pay structures
Improving Quality of worklife: an aluminum company example
Focusing on removing defects is insufficient (examples)
Discontinuous improvement
Managerial functions
Predict and prepare planning
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- Author: Ackoff, Russell L.
- Journal: Journal for Quality and Participation