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The Top Ten Reasons Total Quality Fails in Most American Companies Why Does Total Quality Fail in Two Out of Three Tries?

Summary: GAO Study-Impact of the Baldrige Criteria on business success
Ten reasons for total quality failure: Disguising cost control as total quality, Measuring too many of the wrong things, Lack of support from the top, Too much too soon, Too little too late, Dual structures, Focus on activities versus results, Can't get out of phase one, No rewards for quality and customer satisfaction, Total quality is a fad
Avoiding the fatal flaws
Quality committee structure

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  • Topics: Total Quality Management
  • Keywords: Total Quality Management (TQM)
  • Author: Brown, Mark Graham
  • Journal: Journal for Quality and Participation