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Critical Factors for Competitive Leadership: A Senior Manager's Quality Mindset: Edge for the 90's

Summary: Customer's values
Three keys to mastering quality
Global competitiveness
PQC-Partial Quality Control
Senior Manager's quality role
Productivity and automation
Waste

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  • Topics: Total Quality Management, Leadership
  • Keywords: Total Quality Management (TQM),Leadership
  • Author: Feigenbaum, Armand V.
  • Journal: Journal for Quality and Participation