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An Idea Whose Time Has Come: The Convergence of Total Quality and Work Design

Summary: Approaches to implementing quality and other business improvement initiatives can be divided into two main categories: total quality management and work design. This article describes the elements the two categories of approaches have in common and provides an integrated approach for improvement. The authors believe that a better understanding of the two categories of change strategies allows for a synergy that is not possible otherwise.

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  • Topics: Change Management
  • Keywords: Change management, Total quality management, Work design, Comparisons of the two approaches, Integrating TQM and work design, Organizational assessment model, Human work systems balanced with technical work processes, Continuous learning process
  • Author: McGee, E. Craig; Tolchinsky, Paul D.
  • Journal: Journal for Quality and Participation