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What's Wrong with Total Quality and What Should it Look Like? The Total Quality Paradox

Summary: Seven reasons why total quality isn't reaching its potential
Basic elements of empowerment
The role of leadership
Adding value to customers, while reaching customers and suppliers
Some American and Japanese examples
Disciplined linkages among organizational units (organizational structure)
Example of strong linkages: Apple, IBM
Continuous improvement based on continuous learning

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  • Topics: Total Quality Management
  • Keywords: Total Quality Management (TQM)
  • Author: Sherwood, John J.; Hoylman, Florence M.
  • Journal: Journal for Quality and Participation