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Have you discovered that the "T" in TQM means tactical and what you need is strategic? Transitioning to strategic quality management

Summary: Strategic quality management (SQM) can be described in terms of big "Q" (strategy) and small "Q" (tactics). Studying initiatives used by companies like Toyota, Milliken, and Xerox reveals that they addressed both Q's simultaneously. The author proposes a model for implementing SQM consisting of four key dimensions: customer needs, business strategy, products/services delivered, and organizational components that produce products/services. An eight-step approach for operationalizing the model is also introduced. Successful SQM implementation further requires executive management support and a structured change management process based on organization alignment.

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  • Topics: Quality Management
  • Keywords: Quality management (QM), Strategic planning, Design, Executive management, Implementation plan, Evaluation, Customer requirements/satisfaction, Root cause analysis, Electronics firm, Performance gaps, Sample gap analysis matrix
  • Author: Recardo, Ronald J.
  • Journal: Journal for Quality and Participation