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Applied TQM in Junior Achievement's applied economic program; Practical quality management for the next generation

Summary: Structured problem solving tools: understanding and appreciating differences, consensus decision making, brainstorming, participative leadership, the decision matrix, active listening, conflict management, impact / do - ability analysis, goal setting, cause and effect diagram, pareto analysis

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  • Topics: Total Quality Management, Problem Solving
  • Keywords: Total Quality Management (TQM),Public sector,Problem solving,Junior Achievement
  • Author: Bennetts, Buzz; O'Donnell, Linda
  • Journal: Journal for Quality and Participation