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You don't have to layoff TQM when you must downsize: Downsizing with TQM?

Summary: Design, plan and schedule the downsizing process
Announce the layoff and the method
Communicate the purpose of the organization
Identify and prioritize external customers and their requirements
Identify essential processes and support systems Process documentation chart
Describe current work processes
Aggregate employee data

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  • Topics:
  • Keywords: Downsizing
  • Author: Sullivan, Peggy S.; Stabler, Joycelyn D.
  • Journal: Journal for Quality and Participation