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Revisiting the Molecule Map

Summary: Despite the fact that organizations have invested enormous resources into improving team performance, teams still struggle with optimizing their effectiveness. Senior management continues to lament the inability of many teams to finish projects on time or deliver expected results. These problems often stem from the lack of focus on extended staff work. Another problem is that teams tend to underestimate the forces of resistance to change, especially from managers whose departments could be impacted by the solutions advocated by the team. The challenge is for teams to influence the organization in a way that improvements will be embraced. Molecule mapping, or relationship mapping, can help accomplish this by identifying the group to network and creating a visual graphic of the people involved. A case study from the financial services sector is presented that shows how a seemingly small change led to a substantial reduction in the cycle time of their processes and built support for change.

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  • Topics: Change Management, Teams, Process Management
  • Keywords: Change,Teams,Case study,Process improvement,Resistance,Networking,Communication
  • Author: Dorsett, III, J. Dewey
  • Journal: Journal for Quality and Participation