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Sometimes the Solution Is Right Under Your Nose

Summary: An anecdote about interactions between nursing staff and doctors illustrates the value of looking for alternative approaches in problem solving. A nursing supervisor proposed a training program to deal with the bad attitude among the staff. The development specialist instead talked with the staff about their peeves, particularly poor treatment by physicians. In doing so, he uncovered a self-deprecating view in the way they addressed doctors by title and themselves by first name. They were contributing to their being treated poorly. The development specialist arranged a meeting between the nursing staff and a single physician, where they could air concerns in a manageable setting. Tensions relaxed and, with time, professional interactions and patient care improved.

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  • Topics: Problem Solving
  • Keywords: Alternative approaches,Communication,Problem solving,Interpersonal skills,Interactions
  • Author: Maurer, Rick
  • Journal: Journal for Quality and Participation