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New Twists on Traditional Quality Tools and Techniques

Summary: Affinity diagrams and measurement goals, both standard quality tools, can offer new usefulness in nontraditional applications. Affinity diagrams serve well for analyzing large amounts of data generated by focus groups. Analysts reviewing a taped group discussion record all topics to be organized on sticky notes, sort notes into related groupings, and create category name headers through group discussion and agreement. Measurement goals, borrowed from education, consider the audience, behavior, condition, and degree. Used for operational definitions, the degree element applies not to a minimum acceptable level in testing but defines any ambiguous terms. Thus, the operational definition may tell who is being measured, what is measured, how it is measured, and define any additional pertinent items.

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  • Topics: Data Quality, Quality Tools
  • Keywords: Affinity diagram,Data analysis,Quality tools,Operational methods,Measurement
  • Author: Kelley, D. Lynn
  • Journal: Journal for Quality and Participation