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People: The Human Side of Systems Technology

Summary: Organizational issues can easily undermine new technology implementation if it fails to involve the people who will be affected by the new systems. Many problems can be avoided by involving key stakeholders in planning, communicating the affects and the benefits, assessing the system's impact on job tasks and work roles, and adjusting processes to minimize negative impact. Successful implementation can be enhanced by following a change management model, setting a clear direction, building commitment based on understanding, and establishing the ability to transfer skills to appropriate workers. The author provides indicators of project success and advice on potential pitfalls.

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  • Topics: Change Management
  • Keywords: Change management,Implementation,Stakeholders,Technology transfer
  • Author: Averett, Patricia
  • Journal: Journal for Quality and Participation