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Burnout and Quality in a Speed-Up World

Summary: While the symptoms of burnout appear in the individual employee, it is often a sign of a dysfunctional organization. The low point in employee energy, involvement, and effectiveness, burnout undermines an organization's commitment to quality and top performance. Employees are more likely to feel burnout if they are out of sync with the organization in terms of workload, control, reward, community, fairness, and values. Managers can eliminate organizational features that aggravate burnout by addressing these aspects. Organizational change to alleviate systemic problems should start with understanding of individuals, their work commitment, and expectations. A five-step process is offered to evaluate work engagement and lay the groundwork for meaningful change to eliminate burnout.

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  • Topics: Change Management
  • Keywords: Burnout,Change management,Employee morale,Employee satisfaction
  • Author: Leiter, Michael P.; Maslach, Christina
  • Journal: Journal for Quality and Participation