Exclusive Content & Downloads from ASQ

How to Use Dialogue

Summary: When barriers exist between individuals or teams, dialogue, a disciplined form of communication, may be effective. Typically, we interact on the basis of meanings or assumptions about each another. We observe, perceive, interpret, draw conclusions, and then adopt beliefs or take action. But others have no understanding of the basis for our beliefs or actions. Dialogue can help to uncover how we each make meaning. Dialogue should start with joint planning by both parties, follow accepted ground rules, start easy, and progress slowly to more difficult questions. The intervention of a facilitator is recommended.

Anyone with a subscription, including Site and Enterprise members, can access this article.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics: Change Management
  • Keywords: Communications techniques,Change strategies,Facilitation,Interpersonal skills
  • Author: Maurer, Rick
  • Journal: Journal for Quality and Participation