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How to Use Dialogue

Summary: When barriers exist between individuals or teams, dialogue, a disciplined form of communication, may be effective. Typically, we interact on the basis of meanings or assumptions about each another. We observe, perceive, interpret, draw conclusions, and then adopt beliefs or take action. But others have no understanding of the basis for our beliefs or actions. Dialogue can help to uncover how we each make meaning. Dialogue should start with joint planning by both parties, follow accepted ground rules, start easy, and progress slowly to more difficult questions. The intervention of a facilitator is recommended.

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  • Topics: Change Management
  • Keywords: Communications techniques,Change strategies,Facilitation,Interpersonal skills
  • Author: Maurer, Rick
  • Journal: Journal for Quality and Participation