Coaching for Improvement: An Essential Role for Team Leaders and Managers

Summary: [This article may be available for free to Teamwork & Participation Forum members on the "Members-Only" portion of ASQ's website.]The benefit of organizational health and fitness is the ability to achieve performance excellence. Many organizations depend on team leaders and managers to assume the coaching role to help reach this goal. Organizations need to understand what coaching is and how to help their team leaders and managers develop this vital role. Coaching is about specifics � specific behaviors, causes, and actions. It takes self-awareness and ownership for leaders to accept and respond to coaching. One of the best ways to develop this self-awareness is through self-reflection on personal skills and behaviors. Being self aware increases an individual�s effectiveness in a variety of people situations and provides insight into the behaviors of others.