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Column: Intelligent Coaching(r): Unleashing Human Potential

Summary: [This article may be available for free to Teamwork & Participation Forum members on the "Members-Only" portion of ASQ's website.]Organizations and the people within them need to change the way they think if they are to successfully adapt to an increasingly complex world. Coaching has the potential of unleashing tremendous human potential, but many leaders must overcome preconceived assumptions about what coaching is before it can be done successfully. To the manager struggling with the critical link between human growth and development and bottom-line performance improvement, the concept of coaching may seem paradoxical. Coaching serves as a fundamental process to speed up and make more effective individual, team, and organizational learning. Traditional thinking stresses performance improvement through telling and showing a person what they are doing incorrectly so they will not repeat the mistake. While effective in a short-term context, this approach undermines efforts to achieve long-term performance. Managers who embrace a coaching approach create a positive climate that subsequently improves bottom-line performance. Intelligent coaching develops the necessary conceptual and emotional competencies needed to involve people in a way that unleashes their full potential.

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  • Topics: Change Management, Human Resources
  • Keywords: Change management,Coaching,Performance management,Human relations,Organizational learning,Continuous improvement
  • Author: Richards, Brett
  • Journal: Journal for Quality and Participation